Are you building capacity? You could start with your house boy

Image credits: http://calabarboy.com

As I write this, my driver is sitting in the office chill room, reading www.ventures-africa.com and he’s doing quite well. He’s told me a few times this morning how interesting it is, and I believe him.

About a week ago, I noticed the two drivers we have do nothing during their off hours, but sleep. That in itself is not a bad thing, when there’s nothing else to do and your job does not require for you to think, but I was struck by how much time they are wasting sleeping, and wondered if that much time could not be used positively.

I had an idea – make them read.

Know it’s funny, what do drivers know? But I thought about it. These guys can read ok. They never have issues when I send notes to them about things that need to be done, or bank runs. So if they can read the notes, why not newspapers, or finance, or entrepreneurship? I do not want these drivers to be drivers in two years. I want them to be more useful to everyone, including myself.

My mind was made up. I called them in and told them they would have to start reading. Their first responses were classic. Speechless, they stared at me for a moment, wondering what I as up to. I told them again, that I want them to begin reading. They laughed again, but I told them I was serious. I explained to them quickly why I thought it would be good for them, and how it would work.

Simply, the plan was they would read – anything but sports, entertainment or romance. All soft sell stuff was inadmissible. Only real reading would count. At the end of the week, we would do a review of what they had learned over the week. I knew I would likely be too busy to do weekly reviews, so I added a caveat that I could ask for a review at anytime, so they had to keep on writing.

Last week passed and we did no review. Then we had a power problem this morning and a small window opened. I walked into the chill room and called them up. I asked about the reading they had done, and was greeted with muffled laughter. No they had not read anything. On impulse, I handed my iPad to my driver, without asking if he knew how to use one. There was a news piece on Dangote I was reading, so I handed that to him and asked him to read it too, and review.

An hour later, my driver had not returned.

The next time I passed by the chill room, he was hunched over the tablet, reading! I felt a touch of joy when he looked up and I noticed he was reading another article, one on entrepreneurship. He quickly volunteered his response to my unasked question: he thoroughly enjoyed the Dangote news and will unload to me later on.

I asked his driver colleague why he wasn’t reading, and he said he had no time, that there were too many things on his mind. Ok, I thought, I’ll give you what is on my own mind. I explained to him how reading could be the difference between the kinds of problems he had now, and having my kinds of problems. I told him that while my problems are big, I bet he would rather have my kinds of problems than the ones he currently has. He agreed. Again, I went through the conversation of what the difference is, between those rich people and the poor ones – education, knowledge. When I handed him a newspaper editorial to read, he did not refuse.

My own driver at this time ventured to explain what he had read, but I told him to write it down instead. A quick, to the point review. He returned in 20 minutes.

This was his first review:

Dangote want(s) to expand his business and take it to the [next] level, by listing his company on to London Stock Exchange.
By my own understanding, by listing his business to London Stock Exchange he will get more money to expand his business but loss his chairmanship of the dangote groups.
In real sense, it is good for his businesses and his income, because more money will come into the business.

Yes, I was impressed.

I was so impressed, I let him keep the iPad for a few more hours, digesting all he could. When we met again, shortly before I left office, he was ready with all sorts of insights, and conversational topics. He also had questions. For example, what is the meaning of “only you can sell you?” I realized too that my driver could write better than he could speak – so I encouraged him to write his thoughts, as these would help him better organize his thoughts. Since he had a bit of time before we left office, he quickly wrote me another review of three topics. These were even better than the previous one – I am currently thinking of opening up a section on my blog to post his thoughts on.

So what have I learned – I have learned again, that every human has the capacity to be great. Greatness is something everyone is born with – only time and opportunity nurtures some to be greater than others.

Today, I remembered once again, a story I had heard about Neil Blackburn, a former MD of Mobil Producing Nigeria Unlimited (now ExxonMobil). Neil had joined the company as a roustabout, but was so smart and hardworking, when he retired, he was heading one of the most lucrative regions of the global energy company.

My driver is obviously smart. He could be the next *insert big title of choice here*, so the question for me is, how can I help him reach into himself and discover his potentials? Can I be the mentor he needs to become the person he could be?

A passage from his second review read:

(To gain) Self-confidence, you need to have a mentor, and follow his footsteps to achieve your goals.

So if he is ready to take that step, will I be ready to help him? Equally important, if that domestic staff you have is showing crazy promise, would you be ready to help him or her?

One of the things we do in our office is to ensure that our ‘domestic’ staff understand our business. We hold quarterly retreats, where we discuss quarter trends, progress, insights, profits and (God forbid) losses. Our office assistants and drivers attend those sessions too. When we had our recent knowledge event, thy attended too, and we were lucky we had them around, because they made the big money lunch at Eko Hotel justifiable.

If you can’t do anything else, be a mentor. Even if it’s to your gate man, or house boy.

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Published by

editieffiong

#TeamAnakle Developer: business and code. Nigerian - Personal views

6 thoughts on “Are you building capacity? You could start with your house boy”

  1. Wow!This is a nice piece and an awakening call to м̤̣̲̣̥̈̇З, now I’ll b careful wif d fings I̶̲̥̅̊ do n try to encourage people around* ھګ help м̤̣̲̣̥̈̇З Lord*. Thanks

  2. Hi Editi, I get your point and its a great one, somehow I picked up on it from my mum and her maids, not wanting them to leave her house skillless at something other than housekeeping (how much skill does that pass for no?). But I dare its its for the willing mits who are also smart enough to see the value you may be able to add to them and maintain the dignified humility totake the mentoring down well before assuming “they too” are now boss. Trust me on that cos when you see potential in your maid and encourage it by offering assistance and she starts to feel smart enough to leave your kids with all the neighbours without first clearing with you because they are now no longer her priority in your house and rather are now “a clog in her wheel of progress?” ….. Then you start to cautiously do what you have to do. Thanks

    1. Abiodun, I am an absolute believer in the concept of all humans being equal, including my driver, house keeper etc. Like I always say “Greatness is something everyone is born with – only time and opportunity nurtures some to be greater than others.”

      There’s a point in the life of this mentoring relationship when you will have to let that person go, not because they’ve started feeling like the boss, but for the ultimate aim of making them bigger persons. This had always been the aim, right?

      If that domestic staff has imbibed this emancipating knowledge, we should be strong enough to let them live that life we’re trying to educate them to, and accept the relative equality which will come with that emancipation.

      1. I get what she’s trying to say. I also understand the need to imbibe greatness in domestic staff. However, while I’m paying you for services rendered (and getting you learned in the process), you shouldn’t lose sight of your source of income. Don’t become so high and mighty based on a few reads that you ignore your core functions.

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